To fit in with our expanding business we will be rebranding and as of the 1/11/2020 we will have a fresh new name and a fresh new look | Read more about what's changing and celebrate our launch with us!

FAQ'S

ORDERS AND SHIPPING

What are your returns and refund policies?  We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept refunds or returns for change of mind after 24 hours of placing your order due to order being custom made.

Further conditions may apply for full policies see all our store policies at the footer of our website.
What are the shipping options and estimated delivery times? Express Post (Australia) - Generally 1-2 business days
Regular Post (Australia) - Generally 1-5 business days
Express Post (International) - Generally 2-4 business days
Regular Post (International) - Generally 6+ business days
*We take no responsibility for Australia post delays
**Please allow up to 10 working days for the making of your order
***Due to the current situation with COVID-19 shipping may be slightly delayed. We appreciate your understanding on the matter.
What are the shipping costs? Within Australia:
Express: $15
Standard: $10

International:
Express: $40-$66
Standard: $25-$51
(cost varies on destination country)
How long will it take for my products to be posted? All orders will be posted within 10 working days

 

ACCOUNTS

Does providing my email result in spam?  No. We won't spam you with messages and after creating your account you can select if you want to be kept updated or not, if you select to not be kept updated we will never message you will emails of our latest deals and discounts.
Do I have to create an account to place an order? No. You can place your order as a guest by using your shopping cart without signing in. However creating an account will make placing your next order easier and faster.

 

EXTRA INFORMATION

Browband care information Take your browband off your bridle and store flat when not being used
Do not let your horse rub with the browband on
Do not use in heavy rain or submerge in water
To clean your browband: use a damp cloth or a toothbrush and a little soap - do not rub or use harsh chemicals be careful not to water stain the ribbon
Sizing guide Size guide
Shetland - 12''
Pony - 13''
Cob - 14''
Full - 15''

*This is a guide only and as each horse is different it's recommended you measure your horse before purchase to ensure size is correct.
For correct measurements lay your horses current browband flat and measure from end to end including the loops.
If you are unsure about your horses size feel free to contact us for more information on our sizing guide.

Other sizes avaliable upon request.
What is the difference in the browband material options? PVC is a flexible and lasting material compared to leather as leather will go stiff and become brittle over time
Removable PVC is a great option for saving time with changing your browbands. Along with the same benefits of PVC it has the additional benefit of being able to be clipped on and off your bridle.
Leather is a great traditional option. It is a strong and solid base material for your browband.